Assistant General Manager
The Assistant General Manager (AGM) supports the GM in leading all departments within their assigned dispensary to ensure delivery of an exceptional customer experience while maintaining a positive team culture. This role is a crucial liaison between in-store staff and upper management. This position also assists in overseeing customer service, cash and inventory management, medical and security teams, and team member training and development.
Essential Functions and Responsibilities
People Management Responsibilities
Leads by example in creating a positive atmosphere, encouraging a customer first philosophy, and promoting a global mindset
Ensures the consistent delivery of an exceptional customer experience via staff training and development and the enforcement of company policies, practices, and procedures
Provides on-going coaching and regular individualized feedback to all Team Members
Maintains records on staff performance (productivity, sales, attendance, etc.) and ensures plans for performance improvement are instituted in a timely manner where required
Supports the GM in interviewing, hiring, on-boarding, training, and managing dispensary staff
Helps train and develop staff in accordance with company policies, practices, and procedures
Holds all team members accountable for performing in a manner that is consistent with individual job descriptions, position goals/KPIs, and the company’s code of conduct
Utilizes rewards, recognition, and personal development tools to continuously encourage optimal levels of employee engagement and performance
Supports the GM by documenting HR matters relating to employee performance and discipline
Performs other related duties as assigned
Sales and Operations Management Responsibilities
Ensures all staff are trained on dispensary SOPs and state compliance protocols
Ensures relevant legislative and procedural changes are communicated and trained to dispensary staff
Maintains knowledge on all aspects of the medical cannabis industry to ensure customers are benefitting from current and effective cannabis practices
Supports the GM is achieving individual and dispensary KPI’s including but not limited to sales, customer service, inventory levels, payroll, and overall profit metrics
Provides feedback to GM, marketing, and Inventory Coordinator regarding local product markets and inventory trends
Makes suggestions to GM on improvements to business processes and practices
Inventory Management Responsibilities
Supports accurate and efficient inventory tracking based on system metrics and results
Ensures SOP compliance personally and amongst staff to promote reporting consistency, mitigate loss, and achieve state compliance
Communicates need for adequate stock levels, proper product assortment, and consistent replenishment planning
Makes suggestions to GM and Inventory Coordinator for products, specials, and campaigns.
Cash Management Responsibilities
Ensures cash in store is regularly counted, cross-checked, and balanced
Ensures cash tracking procedures are followed to mitigate potential loss
Reports variances to GM and assists in the prompt investigating and resolution of cash related issues
Holds the dispensary team accountable for consistent and accurate cash handling and ensures that the team is following processes and procedures designated by the Financial Controller
Safety, Security, and Compliance Responsibilities
Ensures safety and security standards are consistently upheld
Partners with security team to proactively identify and mitigate potential risks to personnel and property
Ensures all team members act in accordance with all safety, security, and compliance protocols
Cultural Responsibilities
Actively models company values and code of conduct
Builds strong and effective internal, external, and cross-functional relationships.
Is committed to creating and maintaining a collaborative, fun, and productive work environment
Actively participates in team building and cultural development activities
Models honesty, integrity, collaboration and direct communication in daily tasks and interactions
Qualifications
Education and Experience
3+ years of experience in high volume, fast-paced customer-facing team management
Two (2) years of experience working with cannabis or highly regulated retail preferred
Self-starter with proven motivational and leadership skills
Exceptional interpersonal, written, and verbal communication skills
Demonstrated ability to meet deadlines while maintaining focus on accuracy and attention to detail
Computers and Technology
Advanced MicroSoft Office Skills (Excel, Word, PowerPoint)
Experience with point of sale, inventory, and transaction tracking systems including Springbig, Leaflogix, Veriscan, Microsoft office, and Metrc, and others used to facilitate medical marijuana sales
Work Environment and Physical Demands
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing position for up to eight hours in a day based on business needs and sales volume; and, ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability visually verify correct product information.
Code of Conduct
All employees are expected to conduct themselves consistent with the Code of Conduct and Values.
Job Type: Full-time
Salary: $34,766.00 - $41,722.00 per year
Experience level:
1 year
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Rotating weekends
Ability to commute/relocate:
Kansas City, MO 64108: Reliably commute or planning to relocate before starting work (Required)
Experience:
Team management: 1 year (Required)
Management: 1 year (Preferred)
Microsoft Excel: 1 year (Required)
POS: 1 year (Required)
Training & development: 1 year (Preferred)
Work Location: One location